Category Archives: General

The Wax and the Wane of the Web

I offer a single bit of advice to friends and family when they become new parents: When you start to think that you’ve got everything figured out, everything will change. Just as you start to get the hang of feedings, diapers, and regular naps, it’s time for solid food, potty training, and overnight sleeping. When you figure those out, it’s time for preschool and rare naps. The cycle goes on and on. The same applies for those of us working in design and development these days. Having […]

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Opportunities for AI in Accessibility

In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the ways that many have been using it. In fact, I’m very skeptical of AI myself, despite my role at Microsoft as an accessibility innovation strategist who helps run the AI for Accessibility grant program. As with any tool, AI can be used in very constructive, inclusive, and accessible ways; and it can also be used in destructive, […]

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I am a creative.

I am a creative. What I do is alchemy. It is a mystery. I do not so much do it, as let it be done through me. I am a creative. Not all creative people like this label. Not all see themselves this way. Some creative people see science in what they do. That is their truth, and I respect it. Maybe I even envy them, a little. But my process is different—my being is different. Apologizing and qualifying in advance is a distraction. That’s what my […]

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User Research Is Storytelling

Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most of all the stories. I wanted to be an actor. And I believed that I’d get to do the things that Indiana Jones did and go on exciting adventures. I even dreamed up ideas for movies that my friends and I could make and star in. But they never went any further. I did, however, end up working in user experience (UX). Now, I realize that there’s an […]

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An Holistic Framework for Shared Design Leadership

Picture this: You’re in a meeting room at your tech company, and two people are having what looks like the same conversation about the same design problem. One is talking about whether the team has the right skills to tackle it. The other is diving deep into whether the solution actually solves the user’s problem. Same room, same problem, completely different lenses. This is the beautiful, sometimes messy reality of having both a Design Manager and a Lead Designer on the same team. And if you’re wondering […]

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From Beta to Bedrock: Build Products that Stick.

As a product builder over too many years to mention, I’ve lost count of the number of times I’ve seen promising ideas go from zero to hero in a few weeks, only to fizzle out within months. Financial products, which is the field I work in, are no exception. With people’s real hard-earned money on the line, user expectations running high, and a crowded market, it’s tempting to throw as many features at the wall as possible and hope something sticks. But this approach is a recipe […]

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The Science Behind *********: What You Need to Know

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As technology continues to advance, the field of ********* has become increasingly prevalent in our society. From self-driving cars to smart home devices, ********* is shaping the way we live our lives. But what exactly is ********* and how does it work? In this article, we will explore the science behind ********* and what you need to know about this rapidly evolving field. At its core, ********* is the use of computer algorithms to analyze and interpret data in order to make decisions or predictions. These algorithms […]

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Unlocking the Secrets of *********: A Comprehensive Guide

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Unlocking the Secrets of *********: A Comprehensive Guide ********* has long been a mysterious and intriguing topic for many people. From ancient civilizations to modern day enthusiasts, the secrets of ********* have captured the imaginations of countless individuals. But what exactly is ********* and how can one unlock its secrets? In this comprehensive guide, we will delve into the world of ********* and provide you with the tools and knowledge you need to unlock its mysteries. First and foremost, it is important to understand what ********* is. […]

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Transform Your Life with *******: Real Stories of Success and Transformation

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In today’s fast-paced world, it’s easy to feel overwhelmed and stuck in a rut. We often find ourselves going through the motions, feeling like there must be more to life but not sure how to make a change. That’s where the power of ******* comes in. ******* is a revolutionary program that helps individuals transform their lives by tapping into their inner strength and potential. Through a series of workshops, coaching sessions, and exercises, participants are guided on a journey of self-discovery and personal growth. Real Stories […]

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Asynchronous Design Critique: Giving Feedback

Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives. Feedback is also one of the most underestimated tools, and often by assuming that we’re already good at it, we settle, forgetting that it’s a skill that can be trained, grown, and improved. Poor feedback can create confusion in projects, bring down morale, and affect […]

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