Category Archives: General

Opportunities for AI in Accessibility

In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the ways that many have been using it. In fact, I’m very skeptical of AI myself, despite my role at Microsoft as an accessibility innovation strategist who helps run the AI for Accessibility grant program. As with any tool, AI can be used in very constructive, inclusive, and accessible ways; and it can also be used in destructive, […]

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User Research Is Storytelling

Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most of all the stories. I wanted to be an actor. And I believed that I’d get to do the things that Indiana Jones did and go on exciting adventures. I even dreamed up ideas for movies that my friends and I could make and star in. But they never went any further. I did, however, end up working in user experience (UX). Now, I realize that there’s an […]

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An Holistic Framework for Shared Design Leadership

Picture this: You’re in a meeting room at your tech company, and two people are having what looks like the same conversation about the same design problem. One is talking about whether the team has the right skills to tackle it. The other is diving deep into whether the solution actually solves the user’s problem. Same room, same problem, completely different lenses. This is the beautiful, sometimes messy reality of having both a Design Manager and a Lead Designer on the same team. And if you’re wondering […]

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From Beta to Bedrock: Build Products that Stick.

As a product builder over too many years to mention, I’ve lost count of the number of times I’ve seen promising ideas go from zero to hero in a few weeks, only to fizzle out within months. Financial products, which is the field I work in, are no exception. With people’s real hard-earned money on the line, user expectations running high, and a crowded market, it’s tempting to throw as many features at the wall as possible and hope something sticks. But this approach is a recipe […]

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The Surprising Health Benefits of *******: What the Experts Say

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When it comes to improving our health, many of us turn to traditional methods such as exercise, healthy eating, and regular check-ups with our healthcare providers. However, there is one surprising health benefit that many people may not be aware of: *******. According to experts in the field, engaging in ******* can have a number of positive effects on both our physical and mental well-being. From reducing stress and anxiety to improving cardiovascular health, the benefits of ******* are far-reaching and can have a significant impact on […]

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From Hobby to Lifestyle: How ******* Can Transform Your Life

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From Hobby to Lifestyle: How [insert hobby here] Can Transform Your Life Hobbies are not just a way to pass the time or relax after a long day at work. They can also have a significant impact on our overall well-being and quality of life. When a hobby becomes a lifestyle, it can lead to personal growth, increased happiness, and even improved physical health. One hobby that has the power to transform lives is [insert hobby here]. Whether it’s gardening, painting, cooking, or any other activity that […]

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The Ultimate Guide to Incorporating ******* into Your Daily Routine

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Incorporating **** into your daily routine can have numerous benefits for your physical and mental well-being. From boosting your immune system to improving your mood, the power of **** cannot be understated. If you’re looking to make **** a regular part of your daily routine, here is the ultimate guide to help you get started: 1. Start your day with a **** smoothie: A great way to incorporate **** into your daily routine is by starting your day with a **** smoothie. Simply blend together some ****, […]

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Asynchronous Design Critique: Giving Feedback

Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives. Feedback is also one of the most underestimated tools, and often by assuming that we’re already good at it, we settle, forgetting that it’s a skill that can be trained, grown, and improved. Poor feedback can create confusion in projects, bring down morale, and affect […]

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Asynchronous Design Critique: Getting Feedback

“Any comment?” is probably one of the worst ways to ask for feedback. It’s vague and open ended, and it doesn’t provide any indication of what we’re looking for. Getting good feedback starts earlier than we might expect: it starts with the request.  It might seem counterintuitive to start the process of receiving feedback with a question, but that makes sense if we realize that getting feedback can be thought of as a form of design research. In the same way that we wouldn’t do any research […]

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Designing for the Unexpected

I’m not sure when I first heard this quote, but it’s something that has stayed with me over the years. How do you create services for situations you can’t imagine? Or design products that work on devices yet to be invented? Flash, Photoshop, and responsive design When I first started designing websites, my go-to software was Photoshop. I created a 960px canvas and set about creating a layout that I would later drop content in. The development phase was about attaining pixel-perfect accuracy using fixed widths, fixed […]

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